My OIO Bulb isn’t turning on. What should I do?

If the bulb appears in the app but won’t respond, start by power-cycling it at the wall switch. Wait about a minute, then try again in the App. If that doesn’t work, check if the bulb still functions by quickly toggling the power: turn it on for about a second, then off, then on again.…

OIO App isn’t pairing with my OIO Bulb. How can I fix this?

If your OIO Bulb was paired with another system (like Alexa), you’ll need to use that system to put the bulb into pairing mode, then copy the code into the OIO App by tapping “Enter Pairing Code” when the QR screen appears. If the bulb hasn’t been paired before, it should pulse between amber and…

OIO Loop isn’t working, I don’t see anything. What do I do?

Look through OIO Loop and with the lens vertical, point it above or below OIO Bulb, moving it until you see a rainbow of colors across the lens – do NOT point it directly at the bulb. Keep experimenting with the angle until you see the spectrum (rainbow of colors), these will appear as you’re…

Can I reset my OIO Bulbs?

Yes. You can reset OIO Bulbs two ways – through the app or manually using the power switch. To reset using the OIO App: Open the app and tap ‘”Control” on the home screen. Select the room where the bulb is located. Tap “Advanced Settings”, find your light, swipe left, and tap “Edit”. In the…

Where can I get help with my order or technical issues?

For order status, visit: Korrus.com/account/ For technical support or other help, visit: Korrus.com/oio-support/