For order status, visit: Korrus.com/account/
For technical support or other help, visit: Korrus.com/oio-support/
FAQ
This knowledge base is designed to support new and existing customers using the OIO product family, including OIO Bulb, OIO App, and OIO Loop. It includes setup instructions, troubleshooting tips, and general information to maximize product benefits. For additional support, contact us at 855-OIO-BULB or email OIOcare@korrus.com.
Where can I get help with my order or technical issues?
What is the warranty on OIO products?
All OIO products come with a 1-year warranty starting from the date of purchase.
How do I initiate a return or exchange?
Visit Korrus.com/oio-support/ and fill out the support form to start your return or exchange.
What’s Korrus’ refund policy?
We offer refunds for purchases made within the last 30 days. To start a return or exchange, use our support form at Korrus.com/oio-support/.
Do I need to register my product?
No registration is required – your OIO Bulb is automatically covered under warranty.
Can I cancel or change my order after it’s placed?
We process orders quickly, but if you need to make a change, contact OIO Support as soon as possible. We’ll do our best to help before your order ships.